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Police Department
Police Department

Services Representative

17.45
$/Hour
Full-time
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Job Information

Department

Police Department

Job Type

Public Safety & Law Enforcement

Employee Type

Full-time

Salary

17.45 $/Hour

Date posted

May 21, 2026

Deadline

Open Until Filled
Grade 06
Min (80%):
$36,302.00
Sworn (90%):
$40,840.00

Mid (100%):

$45,378.00
Max (125%):
$56,723.00
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Job Description

The Services Representative performs a wide variety of responsible and complex administrative support duties for the Rogers Police Department. This position requires sound judgment when interpreting and applying laws, policies, procedures, and departmental guidelines.

Work Hours :

Monday through Friday, 8:00 a.m. to 5:00 p.m. Must be able to work any assigned shift with varying days off if required by departmental needs.

Job Qualifications :

  • Must be at least 18 years of age.
  • Must be able to successfully complete a security background investigation.
  • Must be able to work any assigned shift with varying days off.
  • Must be able to maintain a high degree of confidentiality.
  • Must be able to handle a high volume of public contact, including potentially negative or difficult situations.
  • Must be able to accurately prepare and maintain records and reports with strong attention to detail.
  • Must be able to communicate effectively both verbally and in writing.
  • Must be able to work effectively as part of a team.
  • Must be able to deal courteously and professionally with the public, coworkers, and a diverse group of associates.
  • Depending on assignment, must possess a valid motor vehicle operator’s license to operate a vehicle for job duties.

Job Responsibilities :

  1. Respond to community questions and complaints by phone and in person.
  2. Provide information to the public and route citizens to the appropriate agency, division, or department.
  3. Write police reports using sound judgment, proper classification, and applicable laws and department guidelines.
  4. Enter, update, search, and retrieve information using computerized records systems.
  5. Operate data entry, search, and retrieval applications for reports, property, evidence, and department equipment.
  6. Prepare letters, forms, reports, and other materials using word processing software.
  7. Sort, cross-index, organize, and file correspondence, records, reports, and related materials.
  8. Maintain records of subpoenas received by Police Department employees.
  9. Testify in court as required.
  10. Log property and evidence into the Property Room depending on assignment.
  11. Receive, store, and process property or evidence seized by the Police Department as assigned.
  12. Follow proper guidelines for packaging, storing, documenting, and maintaining chain of custody for evidence.
  13. Attend departmental or outside agency training to maintain required certifications.
  14. Travel to off-site locations such as crime labs, document shredding companies, and other law enforcement agencies as needed.
  15. Operate City vehicles when required for assigned duties.
  16. Operate office equipment such as copy and fax machines.
  17. Perform other related duties as assigned.

Required Skills :

  • Knowledge of modern office practices and procedures.
  • Accurate grammar, spelling, punctuation, and standard English usage.
  • Knowledge of business correspondence formats.
  • Knowledge of record keeping and filing systems.
  • Basic math skills for statistical reports.
  • Ability to read, interpret, explain, and apply complex information, including laws, department procedures, records, and reports.
  • Ability to use sound judgment.
  • Strong attention to detail.
  • Accurate typing skills.
  • Ability to use appropriate computer software applications.
  • Ability to follow oral and written instructions.
  • Ability to communicate clearly and professionally with the public and coworkers.
  • Ability to maintain confidentiality.
  • Ability to present a professional image.

Preferred Skills :

  • Previous experience in administrative support, records management, law enforcement support, public safety, customer service, data entry, or office operations.
  • Experience using computerized records systems, report tracking systems, or property and evidence tracking applications.
  • Familiarity with police department procedures, public records, subpoenas, or evidence handling.
  • Notary certification.
  • ACIC terminal operator certification.

Educational Requirements :

  • High school diploma or GED required.
  • Ability to obtain and maintain state certification as an ACIC terminal operator as required by departmental assignment.
  • Ability to obtain and maintain Notary certification with the State of Arkansas as required by departmental assignment.

Experience Level :

Entry Level to Administrative Support Experience

Benefits :

  • Health insurance.
  • Vision and dental insurance.
  • City-paid life insurance.
  • Long-term disability coverage.
  • Short-term disability coverage.
  • LOPFI State Retirement Plan, if eligible.
  • Critical illness and accident plans.
  • Paid holidays.
  • Paid vacation time.
  • Paid sick time.
  • Training and professional development opportunities.

Department Overview

The Rogers Police Department was founded in 1881 in the City of Rogers, Benton County, Arkansas. Located in the Ozarks, it is part of the Northwest Arkansas region, one of the fastest-growing metro areas in the country. The City is approximately thirty-four square miles with a population of approximately 69,000.

Police Department

Additional Department Information

Department Email
police@rogersar.gov
Department Phone
479-621-1172
Department Address
1905 S Dixieland Rd, Rogers, AR 72758
Department Fax

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