911 Telecommunicator I (2-hr Pre-skills Test required)

Police Department

911 Telecommunicator I (2-hr Pre-skills Test required)

48,854.00

$/Annual

Full-time

Job Information

Department

Police Department

Job Type

Public Safety & Law Enforcement

Employee Type

Full-time

Salary

48,854.00 $/Annual

Date posted

May 21, 2026

Deadline

Open Until Filled

Job Description

The 911 Telecommunicator I receives emergency and non-emergency incident reports, including 911 calls, and enters information into the computer while communicating with callers. This position operates public safety dispatching equipment, gathers critical information, determines the appropriate response, and dispatches police, fire, or other emergency personnel as needed.

The dispatch center operates 24 hours a day, 365 days a year. This role requires strong attention to detail, calm decision-making, multitasking, and the ability to communicate clearly during stressful situations. No prior experience is required; training is provided.

Work Hours :

The dispatch center operates 24 hours a day, 365 days a year. Must be able to work all assigned shifts, including days, nights, weekends, holidays, and varying days off. Subject to emergency call-in.

Job Qualifications :

Must be able to work all shifts, including days, nights, weekends, holidays, and varying days off.
Must be able to type 40 words per minute.
Must pass a complete background check.
Must pass a polygraph examination.
Must pass pre-employment drug testing.
Must not have any felony convictions.
Must be able to complete a 2-hour pre-skills test if selected as a qualified candidate.
Must be able to work in a dispatch center that operates 24 hours a day, 365 days a year.
Must be able to handle highly stressful situations for extended periods of time.
Must be able to sit for long periods of time and wear a communications headset.
Must be able to hear and understand spoken communications from a headset and other sources in the communications room.
Subject to emergency call-in.

Job Responsibilities :

Answer and respond appropriately to incoming public assistance calls and 911 emergency calls.
Gather critical information from callers, including the nature and location of the incident.
Enter and code information into the computer while simultaneously receiving information from callers.
Determine which agencies need to respond and dispatch police, fire, or other emergency personnel as appropriate.
Transfer caller information to the appropriate agency when necessary.
Use the ACIC system to input data and obtain information related to driver’s licenses, vehicle registrations, wants, warrants, and other records.
Maintain the current status of personnel and equipment already assigned to calls.
Request assistance from other agencies as needed.
Stay informed about specific crime problems, unusual fire or police operations, and other relevant public safety information.
Read and interpret resource materials, procedural manuals, and departmental information.
Operate computers, two-way radios, dispatch equipment, recording equipment, and related systems.
Conduct minor equipment tests and inspections.
Perform minor office functions such as filing, copying, and sorting.
Perform other related duties as assigned.

Required Skills :

Strong multitasking skills.
Strong verbal and written communication skills.
Ability to remain calm and effective during emergency and high-stress situations.
Ability to assess situations quickly and accurately.
Ability to use appropriate judgment when responding to emergency and non-emergency incident reports.
Ability to follow established procedures, policies, and instructions.
Ability to operate multiple computers, computer-based programs, display monitors, two-way radios, dispatch equipment, and recording equipment.
Ability to enter information accurately while communicating with callers.
Ability to prepare and maintain accurate records.
Ability to communicate clearly and courteously with the public, coworkers, and other agencies.
Ability to work effectively as part of a public safety team.
Intermediate alphanumeric data entry, contact management, and word processing/typing skills.
Basic database and spreadsheet skills.

Preferred Skills :

Public safety communications knowledge.
Previous experience in dispatch, emergency communications, customer service, clerical work, data entry, or public safety support.
Familiarity with emergency response procedures, radio communication, or records systems.
Ability to interpret procedural manuals, resource materials, and written instructions.

Educational Requirements :

High school diploma or GED required.
Must be able to acquire and maintain ACIC Level I and Level II Certification within one year of hire.
Must acquire and maintain CPR, Emergency Medical Dispatch, and Telecommunicator certifications.
No prior experience is required; all training is provided.

Experience Level :

0 to 6 months of related experience and/or training, or equivalent combination of education and experience. No experience necessary; all training provided.

Benefits :

The City of Rogers offers a competitive benefits package for eligible employees, including affordable medical coverage for employees and their families, dental coverage, City-paid life insurance, disability coverage, paid time off, paid holidays, and ongoing training opportunities.

This position also includes paid training for required certifications and continued professional development within the public safety communications field.

Department Overview

The Rogers Police Department was founded in 1881 in the City of Rogers, Benton County, Arkansas. Located in the Ozarks, it is part of the Northwest Arkansas region, one of the fastest-growing metro areas in the country. The City is approximately thirty-four square miles with a population of approximately 69,000.

Additional Department Information

Department Email

police@rogersar.gov

Department Phone

479-621-1172

Department Address

1905 S Dixieland Rd, Rogers, AR 72758

Department Fax

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